WARRANTY TERMS

Solid wood doors have a warranty of 1 year!

Warranty conditions:

• for stability of shape and colour;
• for closures;
• for airtightness of glazing, provided that the products have been properly maintained;
• if any defects are found, the producer must be informed within 3 business days.

The defective spot will be repaired under warranty. If the defect prevents using the product for its intended purpose, the product will be replaced with a new one as soon as possible.

The warranty is not valid for products that are incorrectly installed, mechanically damaged and/or used for any other purposes than the intended one.

Warranty period

The warranty period starts from handing over the product to the buyer. Repairs performed during the warranty period will not extend the initial warranty period. If replacing the product with a new one, the new product’s warranty period will start from the day of handing over the new product.

With bare-wood completed products (no finishing), the warranty covers only closures and airtightness of glazing!

Complaints not accepted:

• In case of fir and pine material – finishing’s colour changing and resin seeping through paint at knots.
• Changes due to wood’s natural properties, especially grain and wood tone.
• Colour differences compared to sample, if due to wood’s natural tone and weather.
• Product changes due to excessive dryness or humidity of room air. (The acceptable relative humidity for normal indoor use of the product is 30 – 60%.)
• Visual defects unnoticeable at 2 metres in usual lighting of the room.
• Dimension deviations of up to +/- 2 mm.
• Straightness deviations of up to 3 mm per length of 2,100 mm, for elements of interior and exterior doors and opening windows, provided that it does not deteriorate the product’s functional properties.
• Failure to follow the requirements for preserving the product’s quality upon storage, installation and use.